Frequently asked questions

GENERAL

What makes Unmade Label different?

Each jumper is hand-knitted and embroidered with care on soft, 100% cotton. Every piece is personalised, built to last, and made—from our hands to your family—for comfort, warmth, and sentimental value.

Where do you ship?

We deliver worldwide (adapt to your shipping regions) — ensuring your jumper arrives safely, wherever you are.

How much is shipping?

Shipping is completely free, with no hidden costs.

ORDER & DELIVERY

How long will it take to receive my jumper?

Our artisans create each personalised jumper in just 2 days. Delivery then takes around 3–5 working days. You will receive tracking updates for your order.

Can I gift the jumper directly to someone?

Yes. At checkout, you can enter the gift recipient’s address. You can also add a personalised message to make it extra special.

CUSTOMISATION

Can I choose the name and colour of the jumper?

Yes! You can select both the name and colour on the product page. Every jumper is hand-embroidered with the chosen name.

How long does the personalisation take?

Once your order is placed, the jumper is knitted and embroidered within 2 days.

MATERIALS & CARE

What material is used?

Our jumpers are made from 100% natural cotton — breathable, soft, durable, and free from harmful chemicals, making them safe for sensitive baby skin.

How should I care for it?

  • Machine wash at 30 °C (gentle cycle)
  • Air dry (do not tumble dry)
  • Iron on low heat, avoiding direct contact with embroidery

These steps keep the jumper soft, safe, and beautiful over time.

RETURNS & EXCHANGES

Do you offer refunds?

Because each jumper is personalised and made to order, refunds are not possible.

However, if your jumper arrives faulty, damaged, or with an error in the personalisation, we will replace it at no cost. Please contact us with your order number and photos.

Can I exchange my jumper?

Exchanges are only possible in cases of damage, defect, or incorrect personalisation. As each item is custom-made, exchanges for other reasons are not available.

SAFETY & QUALITY

Is the jumper safe for babies?

Yes. Made from 100% cotton, it is naturally gentle and safe for sensitive skin. We avoid synthetic fibres and harmful chemicals.

Will the embroidery last?

Absolutely. Each piece is embroidered with tight, durable stitching that withstands wash after wash, keeping the design intact.

PAYMENT & SECURITY

What payment methods do you accept?

We accept all major debit/credit cards, PayPal, Apple Pay, Google Pay, and more.

Is payment secure?

Yes — payments are processed with encrypted and trusted providers, ensuring 100% security.

SUSTAINABILITY & ETHICS

Why is sustainability important to you?

We believe in slow, thoughtful fashion. By creating pieces that are personalised, long-lasting, and made from safe materials, we reduce waste and promote meaningful keepsakes.

Who makes the jumpers?

Each jumper is crafted in small, family-run workshops by skilled artisans, who work in fair and safe conditions.

CUSTOMER SUPPORT

Have more questions?

We’re here to help, Monday to Friday, 7 am to 5 pm (CET). Contact us by email or through our website chat — we’ll respond as quickly as possible.

Who makes the jumpers?

Each jumper is crafted in small, family-run workshops by skilled artisans, who work in fair and safe conditions.